Responsibilities
1. Attend to inbound calls and emails that came in via call centre hotline and web portal.
2. Co-ordinate with the relevant departments to ensure all customers’ concerns are thoroughly investigated and a response to customers is given within service targets’ timelines.
3. Resolve simple customer request to provide 1st call resolution to customers over the phone as much as possible.
4. Conduct customer surveys to highlight areas for improvement.
5. Escalate to Service Quality Manager any issues/complaints that are not resolved within service targets.
6. Identify and highlight issues that impact our policies, processes and procedures to Service Quality Manager for the necessary changes and improvements

Requirements
1. Degree Holder with 1 year of relevant banking experience
2. Excellent customer focused mindset
3. Excellent spoken and written communication skill
4. Competent in Windows 97 and E-mail applications
5. Ability to multitask.

It is unlawful to employ a person who does not have permission to live and work in Singapore. Unless the advert states otherwise, please ensure you have this permission before applying.