Responsibilities
To administer supplier administration for an e-business portal
To contact suppliers for required documentation to process applications, as and when required
To provide consistent quality customer service by phone, email, fax or personal visits from users of an in-house developed e-business procurement portal.
To enhance customer service experience through proactive management of customers enquiries and requests
To ensure that procedures and processes are in compliance with stipulated guidelines
To respond to customers' enquiries, complaints and suggestions in a professional and positive manner.
To ensure that the Service Level Agreement is met.
To monitor customer satisfaction
To suggest improvements to the system
To be proactive when troubleshooting and resolving users' concerns.
To investigate and document the situation surrounding each case
To escalate problems when necessary for higher level resolution
To track the progress of each call assigned until closure
To log the case details into the centers Call Logging Software
To be an expert of the business domain
To contribute towards the objective of the e-business portal
To adhere to the established service level agreements and operations manuals
To perform other project related and ad-hoc activities as required by the authority.
Skills-sets and Experience
Demonstrate good interpersonal skills and positive work attitude with good customer service skills.
Obtained passes in at least 6 subjects during the GCE 'O' Levels Examinations.
Demonstrated knowledge in Information Technology.
Is able to listen attentively, paraphrase the user's concerns and type the details into the Call Logging Software at the same time.
Possess at least1- 2 years of working experience in a technical contact centre environment.
Possess working knowledge in the following areas: Trouble-shooting Network Connectivity Issues, Understanding of database concepts and SQL, Operating Systems (2000, XP), Internet Browsers (Internet Explorer, Firefox, Mozilla), Microsoft Office, Procurement processes
Only Singaporeans may apply
Interested applicants kindly send resume to xxxxxxx@xxxx.xxx.xx |
